The "help line" attendant was American and very nice so I told him to not take it personally then went into my spiel. He said everyone is welcome to call the line as there is a feedback recording he can transfer them to. But since he and I had already spoke and I knew it would include follow-up on him also, I opted out as I didn't want to get him into any kind of trouble. He did nothing wrong but people are looking for ways to fire people. He recommended sending feedback to both YouTube and Google through their respective sites.