I know it's hard for people to fathom, but bitches and gripes don't force any change. The point of the AI or smart system is to keep the customers AWAY from the employees, give them the feeling that their opinion matters.
No corporation worth billions listens to customers - they listen to their P&L statements and their bankers.
You want Netflix attention? Then get FB or twatter war going and start canceling subscriptions.
Until it shows up on their P&L, they will be fresh out of fucks to give.