Just want to thank all y'all anons. Loving this new way of doing things, and want to share my previous in case it might help.
I had a software development career.
One tool we'd use was a "ticketing system" – bugs and enhancement requests would be entered into a database by employees (generally after hearing from customers, rather than the customer entering the bug themselves).
Management would then prioritize the entries, and us workers would pluck the next item off the list and start working on it.
Someone recently created a bread here for (don't recall, but saw their announcement earlier today) – anyway, they asked for help adding stuff we know to it.
I'm really enjoying my participation here (even got my first notable yesterday!). And I had the thought that although it's somewhat more disjointed than using e.g. JIRA or Bugzilla, it has a flow all to itself.
I'm not at all pushing a ticketing system (after all – who would be identified as "management" and set the priorities?).
But I have some skills with them in case anybody's interested in doing so. JIRA is closed-source so I'd prefer going with a Bugzilla deployment, or other (osTicket; Mantis; Redmine; trac; etc).