From end of last bread
Rogers wireless services ‘starting to return to normal’ after mass outage, company says
Telecom giant Rogers says wireless calls, SMS and data services are “starting to return to normal” for its customers after a mass outage which lasted several hours on Monday.
“It will take several more hours for all customers and regions to return to full service,” a tweet from the company posted just before 8 p.m. ET
“We will continue to work around the clock with our network partner Ericsson until that happens.”
Earlier on Monday, the company said a recent software update is to blame for the service interruption.
The outages began early Monday morning, leaving its customers without voice calls, SMS and data services. The outage reports are largely stemming from Ontario, but it’s also impacting provinces from B.C to Prince Edward Island.
“We will continue to work around the clock with our network partner Ericsson until that happens.”
Earlier on Monday, the company said a recent software update is to blame for the service interruption.
The outages began early Monday morning, leaving its customers without voice calls, SMS and data services. The outage reports are largely stemming from Ontario, but it’s also impacting provinces from B.C to Prince Edward Island.
“We know how important it is to stay connected and are working hard to restore services for customers who are experiencing interruptions with wireless voice and data – residential and business wireline internet services are not impacted,” the telecommunications giant said in an earlier emailed statement to Global News.
“We sincerely apologize and thank our customers for their patience.”
TV, home and business wireline Internet, and home phone services were not impacted by the outages.
The communications company said the outage is also affecting Fido customers. A spokesperson from Bell Media said there were “no significant issues” with any of its networks.
Even more in link
https://globalnews.ca/news/7768754/rogers-outage-canada-customers-internet-phone/