MAY 15, 2018 / 4:02 PM / UPDATED 23 MINUTES AGO
Twitter changes strategy in battle against internet 'trolls'
David Ingram
SAN FRANCISCO (Reuters) - Twitter Inc (TWTR.N) on Tuesday revised its strategy for fighting abusive internet “trolls,” saying it would use behavioral signals to identify harassers on the social network and then limit the visibility of their tweets……..
Chief Executive Jack Dorsey said Twitter now would try to find problematic accounts by examining behavior such as how frequently people tweet about accounts that do not follow them or whether they have confirmed their email address.
Tweets from those accounts will appear lower in certain areas of the service, such as search results or replies to tweets, even if the tweets themselves have not been found to violate any rules.
“We want to take the burden of the work off the people receiving the abuse or the harassment,” Dorsey said in a briefing with reporters. Past efforts to fight abuse “felt like Whac-A-Mole,” he added.
Tweets will not be removed entirely based on behavioral signals, Dorsey said.
In tests the new approach resulted in a 4 percent decrease in abuse reports originating from search results and an 8 percent decrease in abuse reports from the conversations that take place as replies to tweets, according to the company.
Most abuse comes from a small number of accounts that have an outsized impact, said Del Harvey, Twitter’s vice president for trust and safety……
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://in.reuters.com/article/us-twitter-harassment/twitter-changes-strategy-in-battle-against-internet-trolls-idINKCN1IG2HK