AMERICAN Airlines has been slammed for Thanksgiving cancelations as reported staff shortages slash their December flight schedule.
One Twitter user, who claimed to be both a frequent flyer and AA advantage member, shared a screenshot of an email between himself and the airline, complaining about disrupted travel plans and the airline's failure to provide compensation for costs incurred due to the changes."Cancelling flights, not offering rapid/pcr test for international travel in a pandemic, and not covering out-of-pocket cost due to your cancellations?? @AmericanAir fix this!!!," the user wrote.
The airline's response was to offer free miles as a "gesture of goodwill," but note that they "do not accept financial responsibility for out-of-pocket expenses when [they] are unable to do so," according to the email.
The complaint was one of many people were leveling at the airline on Twitter on the night before Thanksgiving, typically the busiest travel day of the year.
According to the flight-tracking website FlightAware,American Airlines has canceled 29 flights today and 318 are delayed.
When contacted for comment by The Sun, the airline noted that they were expecting a high-traffic weekend, but have not "had any major operational issues this week."
https://www.the-sun.com/news/4140673/american-airlines-slammed-flights-slashed-december/