Facebook privacy woes compounded by glitch exposing 14 million posts
Not for the first time, Facebook users have learned that some of the information they shared through the ubiquitous social media platform reached a wider audience than intended.
The Menlo Park, Calif.-based company told 14 million account-holders on Thursday that a glitch from May 18 to May 27 inadvertently made all their posts during that time public – meaning they could be seen by anyone with a Web browser rather than the select friends and family for whom the items may have been intended.
The incident may compound scrutiny of the company that Mark Zuckerberg founded as a Harvard University student, coming on the heels of revelations about data-sharing with companies including Chinese firms earlier this decade when Facebook was expanding rapidly onto mobile devices.
Earlier this year, Zuckerberg testified before two congressional committees after the discovery that a consultant for President Trump's 2016 campaign, Cambridge Analytica, improperly gained access to information on 87 million of its users.
Admitting a "breach of trust" with users, Zuckerberg promised new and better tools to control data afterward. Despite Facebook's efforts, which also include doubling the number of staffers assigned to user security, analyst have warned that user growth and engagement with the platform may slow in the aftermath.
Facebook, which fell 1.7 percent o $188.18 in New York trading on Thursday, has still outpaced the S&P 500 so far this year.
Its latest misstep occurred while the company was creating a new way for users to share featured items such as photos. Since such items are public, developers inadvertently made that the setting for all new posts, not just featured ones. The error was stopped on May 22, but Facebook was unable to return all affected posts to their correct setting until five days later.
"We are letting everyone affected know and asking them to review any posts they made during that time," said Erin Egan, the company's chief privacy officer.
The notification process that followed is something users may encounter more often in the future as Facebook increases transparency about how its products are designed as well as how they use data.
"To be clear, this bug did not impact anything people had posted before – and they could still choose their audience just as they always have," Egan said. "We’d like to apologize for this mistake."
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