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1999-2002: Criticism and response[edit]
In November 1999, specific patient deaths[39] brought criticism on Operation Smile's medical procedures, suggesting the organization prioritized publicity and volume over patient welfare and safety.[40][41] In response, Operation Smile conducted an internal review. Initially, the organization "promised to make public the full findings of the review",[citation needed] though later chose not to release the findings, considering the review an internal matter. Several directors disagreed with this choice and left the board. Four months after announcing the review, the organization publicly acknowledged organizational flaws.[42] By 2002, the organization also established medical credential standards, improved medical monitoring of patients, and implemented quality and financial controls
Financial information[edit]
Operation Smile's 2017 digital financial report shows cash revenues of $59,215,636. The report shows fundraising/administrative expenditures of $26,016,760 (43.9%)
Operation Smile's 2013 financial overview report shows an income of $49,516,821 in cash contributions. The report indicates an expenditure of $23,189,296 for fundraising and administration.[44]
In 2011, Forbes ranked Operation Smile as the tenth "least efficient" large U.S. charity, tied with the Alzheimer's Association and just ahead in efficiency of the American Cancer Society.[45] Forbes noted that "financial efficiency is far from the whole story when it comes to assessing a charity’s vitality or even effectiveness."[45]
Operation Smile spends 42% of the money donated to the charity on fundraising and administration, including a salary of $350,000 (and an additional $27,915 in other compensation) for its chief executive.[46][47]
https://en.wikipedia.org/wiki/Operation_Smile
Operation Smile was featured on NBC's reality show The Apprentice, Thursday, April 15, 2004.[