Major Disruptive Events Policy
Effective date: June 6, 2024
https://www.airbnb.com/help/article/1320
Overview
In general, cancellations and refunds for Airbnb reservations are governed by the listing’s cancellation policy. In the rare circumstances that large-scale events prevent or legally prohibit completion of a reservation, the Major Disruptive Events Policy (the “Policy”) may apply.
What events are covered:
Declared public health emergencies and epidemics.
Government travel restrictions. Mandatory travel restrictions imposed by a governmental agency, such as an evacuation order. This does not include non-binding travel advisories and similar government guidance.
Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, and insurrection.
Large-scale outages of essential utilities. Prolonged outages of essential utilities, such as heat, water, and electricity, impacting the vast majority of homes in a given location.
Natural disasters. Natural disasters and other severe weather events. Weather or natural conditions that are common enough to be foreseeable in a given location—for example, hurricanes occurring during hurricane season in Florida—are covered only when they result in another Event covered by this Policy that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities.