pocketing as much money as possible and blaming the US DOE for lack of infrastructure funds. (..and will saddle customers with the overtime and fees.)
Shaming pissed off customers by deflecting to Linemen who cry about 'Centerpointless' and claim they're, "doing their best".
Everyone's pissed at and blames management not Linemen. (Or mismanagement as the case seems to be.)