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those improvements was incoming Bookstore Manager, Frankie Miller who, … Nicole Guerrieri, Director of Digital Education for Barnes & Noble …
Key to implementing those improvements was incoming Bookstore Manager, Frankie Miller who, with prior experience in the NMSU system, was invaluable in helping to overcome some long engrained habits in the traditional way of submitting textbook adoptions. “It was a cooperative effort to see how the college and bookstore could work together and better manage our process, and Frankie really helped us with that,” Keyes says, adding, “She also introduced us to FacultyEnlightsm.”
The innovative on-line platform for enhancing the textbook adoption experience would clearly be a convenient tool for the Carlsbad faculty to use to research and adopt textbooks in a convenient way, but Miller wanted to ensure her customers could benefit from the best possible introduction, and scheduled a hands-on training program. “We invited Amanda Marquez, store manager at NMSU Alamogordo, who had achieved 100% adoptions in her first semester with FacultyEnlight, to help with the class,” Miller says.
To ensure as many department heads could participate in the training at the same time, Miller, Keyes and Dr. Mark Buckholz, Interim Chief Academic Officer, reserved use of the University’s Learning Resource Center. “We asked our faculty members to bring along one or two adoptions to practice on in the classroom — where we could help them with hands-on advice,” Miller explains. “We also scheduled an afternoon when there were no classes, no stress and they could take their time and benefit from hands-on experience to learn how easy FacultyEnlight was to use,” she adds.
The training itself took little more than a couple of hours, and Miller says she felt the faculty left feeling more confident and could more clearly appreciate the benefits of the program once they had entered one of two of their own textbook adoptions. The results were significant and immediate. Textbook submissions quickly rose to 97.3 percent and, the following week, to 100 percent. “It was the perfect example of everyone coming together with some really great teamwork, she says.
Nicole Guerrieri, Director of Digital Education for Barnes & Noble College, says experiences like this at NMSU Carlsbad are now widespread across the country, “Our research reveals that faculty who rated their experience with FacultyEnlight as being ‘most satisfied,’ were those who were introduced to it by their store manager,” she says. “We’re seeing a continued increase in the number of online adoptions, with increases of 30 percent year on year — and that’s all due to our bookstore managers’ outreach,” she adds.>>7980709
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