Automated Call Center FAIL! More "Operators" to NOT ANSWER CALLS. System hands up. WHAT IS GOING ON AT THE IRS? What the hell is RETTIG DOING?
Where’s my stimulus check? IRS adds phone operators to answer relief payment questions
WASHINGTON - Still haven’t received your stimulus check? The IRS is adding 3,500 phone representatives to handle a flood of calls from taxpayers waiting for their money from the federal government as part of a massive coronavirus rescue package.
The agency said reps will be available to field questions about the economic impact payments, distributed to millions of Americans as part of the $2.2 trillion CARES Act approved by Congress to offer financial help during the COVID-19 pandemic.
Those who call 800-919-9835 will first hear an automated message with prompts to answer common questions. The IRS said those who need additional help at the end of the message will have the option of speaking to someone over the phone — although several reports this week indicated callers were still unable to reach a live representative.
Despite the added phone operators, the agency said phone assistance will remain limited. It anticipates bringing back additional workers “as state and local advisories permit.”
https://www.fox5dc.com/news/wheres-my-stimulus-check-irs-adds-phone-operators-to-answer-relief-payment-questions