I'm an insurance broker and I just got this email from Anthem, that members can ask Alexa for faster health-care answers, this is fucking insane
Employees can ask Alexa for faster health-care answers
Keep Employees Healthy
Receive health-care answers faster
We’re offering a new way for members to receive quick answers to care and benefits questions.
They can now say, "Alexa, Ask Anthem…"
All they have to do is enable the Anthem Skill. It works through any Alexa-enabled device, like an Amazon Echo or on their mobile devices using the Amazon Alexa app. Using the Skill, members can:
Ask for a digital member ID card
Access their health savings account (HSA) or health reimbursement account (HRA) balance
Check how close they are to their health plan’s deductible or out-of-pocket amounts
Find definitions for more than 200 insurance terms
Schedule a call from Member Services (may not be available to all members)
Members with an Anthem dental plan can check their dental deductible and annual maximum. Members who have a pharmacy plan can refill, renew, and check the order status for home-delivery prescriptions.
That’s just the beginning. Members will soon be able to ask Alexa to check their copay and percentage of costs for certain services, access claims information, and find a doctor.
The Skill’s basic features come at no extra cost to your employees. They simply download the most recent Alexa app from the App Store® or Google Play™ to start, and then follow these steps:
Go to “Skills & Games” in the Alexa app and search for “Anthem Skill.” Then tap Enable To Use.
Enter their Anthem username and password to link the Skill with their Anthem account.
Set up their Alexa voice profile and passcode, if they haven’t already.
Ask Alexa a question by first saying, “Alexa, ask Anthem….”
All personal health information is protected data and is stored at Anthem – not Amazon
Right, if Amazon interfaces with it, then Amazon collects the data.
We want to make it easy for members find the information they need. Please visit this website to learn more about the Anthem Skill.
https://home.anthem.com/alexa/