I was told I needed repairs on my 4-Runner after taking it in for a simple oil change. I asked them what kind of issue I could expect from a bad rack and pinion. They said something like the wheel would fall off. I asked how long that could take and was told it could take up to a year or longer. They were planning to change out the rack and pinion, two lower ball joints and 1 upper ball joint (why only 1 if there were two lower)?
Even though I questioned the need for the repair, I did buy the parts across the street because I had the money at the time. I don't know if they are connected, but I don't believe so.
I ended up finding an honest repair shop and was told it was simply a leaking seal, which cost me around $200-300.
I have waited 3 years and 3 mos. to take the parts back. Life got in the way and so did all the research we are doing.
I tried to return the parts last Friday and the two employees who were there didn't mention a restocking fee but they realized they didn't have enough money for the refund and said I could call at 5 to ascertain whether they took in enough money to do the refund.
When I called back, someone different answered the phone and asked for my invoice number and the invoice date. That employee said there may be a restocking fee due to the date of the purchase, BUT they have been holding onto my $225 core charge for the perfectly fine rack and pinion on my car. Note: the rack and pinion I was sold is painted black, whereas I noted all that were selling on Ebay were shiny steel.
So tomorrow I am going to deal with the owner.
What is a normal restocking fee? Should I be paying a restocking fee when he has held my $225 for the core charge on my rack and pinion for 3 years?
Lastly, who can I contact to report the shop who tried to take advantage of me because I am a woman?